Terms & Conditions

Terms & Conditions for Relax Cakes

Terms & conditions are detailed below. By paying your deposit it will be deemed that the terms and conditions are understood & accepted as applying to your order.

Price & deposits 

All prices are non-negotiable & priced according to your exact design & size of your cake.

Following your consultation / enquiry, your quote is valid for up to 1 month. Paying your deposit of £45 will secure this price & the slot in our diary.

Payment of cake

Final payment should be made 2 weeks before your wedding date. Final payment for your wedding cake is required to ensure the provision of your cake. It is your responsibility to remember to make this payment, as a reminder invoice is not issued.

Alteration or changes

It is your responsibility to read & check the Order form thoroughly; any amendments to the design should be made by email & well in advance of your wedding date. Some changes might have additional charges depending on changes/ alterations to the cake.

Fresh flowers

If your cake requires fresh flowers, then these are not included in the price. We can work with your florist but expect you to make all the necessary arrangements with the florist. Please note Relax Cakes are not responsible for any problems with your fresh flowers.

We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist.

If fresh flowers are used, they must be taped with flouriest tape to shop any cross contamination.

NON-EDIBLE ITEMS

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc.

Some flowers (e.g. Ivy) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non-poisonous flowers are used.

Allergies & Special Dietary Requirements

SPECIAL DIETS

Please discuss with us if YOU or ANY of your guests have special dietary requirements. Cakes can be made gluten free / egg free and alcohol free.

Please be aware that although ingredients such as NUTS & GLUTEN can be removed from the cakes, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them.

Please ensure you have read and understood everything on this page, if you have any questions please ask.